AI Customer Service
309 tools
309 tools · page 13 of 13
Level AI analyzes customer service interactions across channels to automate QA scoring and surface coaching insights, aimed at contact centers scaling quality management beyond manual review.
Narvar provides branded order tracking and returns experiences for retailers, with AI-driven delivery predictions aimed at reducing post-purchase customer service inquiries.
Observe.AI analyzes contact center calls to automate quality scoring, agent coaching, and compliance checks, aimed at large customer support and sales operations.
Parloa builds AI voice agents for enterprise contact centers, with a strong presence in the European market, aimed at automating high-volume customer service phone calls.
PolyAI builds voice assistants that handle customer service phone calls for large enterprises like banks and retailers, aimed at replacing scripted IVR systems with natural conversation.
Sierra builds branded AI agents that handle customer service conversations for consumer companies, founded by former Salesforce and Google executives to compete with traditional support software.
SiteGPT trains a chatbot on a company's own website and documentation, letting it answer customer support questions automatically instead of routing everything to a human.
SiteSpeakAI trains a support chatbot on a company's website content and documentation, aimed at automating routine customer support conversations.
Tiledesk lets businesses build no-code chatbots that connect to large language models, aimed at teams that want an open-source alternative to closed customer support chatbot builders.
Twig acts as an AI assistant for customer support teams, resolving common customer issues instantly and assisting human agents on more complex cases.
Ultimate.ai automates customer support tickets and chats across multiple languages, aimed at support teams handling high volumes of repetitive inquiries.
Ada builds AI agents that resolve customer support inquiries automatically across chat, email, and voice, aimed at enterprises handling high support volumes.
Chatfuel lets businesses build automated chatbots for Facebook Messenger and WhatsApp without coding, aimed at customer support and marketing automation.
DeepBrain AI generates videos with realistic talking avatars from text scripts, targeting enterprise use cases like customer service kiosks, news broadcasts, and internal training content.
Intercom provides live chat and helpdesk tools for customer support teams, including Fin, an AI agent that answers customer questions automatically using a company's help content before escalating to a human.
Kore.ai lets enterprises build and deploy AI virtual assistants across voice and chat channels for customer service and employee support use cases, with tools for managing conversation flows.
PlayAI lets businesses build voice agents that can hold natural phone or app conversations, built by the team behind Play.ht's text-to-speech technology, aimed at customer service and outbound calling use cases.
Einstein adds AI features across Salesforce's CRM products, including predictive lead scoring, automatically generated sales emails, and conversational agents for customer service.
Sapling provides grammar checking and response suggestions for support and sales teams writing to customers, integrating with CRM and helpdesk tools.
Yellow.ai builds AI agents for customer service and sales conversations across chat, voice, and messaging apps, aimed at large enterprises automating high-volume customer interactions.
Zendesk AI automatically triages, summarizes, and suggests replies to support tickets within Zendesk's customer service platform, aimed at reducing agent response time.